Desktop and Peripheral Monitoring and Maintenance

 

Proactive monitoring of each desktop and peripheral within your network for stability, performance, security updates, backups, log alerts, viruses and malware, and much more.

 

Help-desk support for each user including software and operating system installations or errors, virus and malware removal, network and internet connectivity, how-to guidance, etc. If you have a problem, or can’t figure out how to perform a task, we can help. No matter how big or small, we will assist your users with whatever they need, and in many cases perform certain task for them. We can either walk them through fixing a problem or log in and fix it for them.

 

We can also provide auditing of desktop usage, website and instant-messaging monitoring, software monitoring, unproductive activity or usage, and much more to help ensure your resources are being used appropriately.

 

Cloud Service Alternatives

 

Want to replace your physical servers? We have redundant and virtualized data centers to eliminate the need to purchase hardware for applications that will run in the Cloud. In most cases your entire office network can be moved to the cloud. We’ve done it for many of our customers already and it’s becoming one of the most cost-effective decisions a business can make.

 

We can also provide dedicated servers and infrastructure in our data centers eliminating the need to keep expensive and complicated devices in-house.

 

In some cases, a hybrid cloud environment is optimal. You may not want your entire operation moved to the cloud, but instead, choose to migrate specific roles to the cloud as you see fit. It’s not all or nothing with our cloud services. We can develop a hybrid plan to fit your needs.

 

 

Email Services

 

We can either administer and monitor your existing email system or migrate your email system to our servers.  We can also assist with Office 365 migrations as well.   If you choose to keep your email systems in-house we can assist with spam and virus filtering, backup and archiving, email security and encryption, and mobile device connectivity.

 

We know that businesses today are fully dependent on email for internal communications between employees and external communications with customers. Simply put, email is integral to the way business operates. That’s why our email server installation and support services also include troubleshooting, spam management and archiving. Our Spam Management tools will keep your email system moving so you can maintain productivity through uninterrupted email communication.

 

Our archiving solution will keep all your correspondence safe and easily accessible for future use. We can archive your sent and received email so down the road you’ll have it for future correspondence, litigation, compliance, or tax records. And our archives will even provide you with access if you upgrade or change your email systems.

Advanced Network Services

 

Some networks require more than the standard equipment and we can assist with that too.

 

We can support advanced equipment such as Cisco routers and switches, advanced firewalling devices, advanced DAS, NAS and SAN storage devices, fiber-channel switching, email, web, and SQL servers, Oracle databases, intrusion detection devices, VDI and terminal servers, VoIP and phone system integration, video conferencing devices, and much, much more.

Backup Services

 

Whether you want your backups done onsite, offsite, or both, we have solutions to help. Most local networks have onsite backups in place and we can assist you with the proper procedures for backing up your data, including storage efficiency, scheduling, hardware and software configuration, best practices, backup verification and mission critical operations, recovery testing and assistance.

 

We can also help you automate your backups with our backup services or create a hybrid backup plan that includes both onsite and offsite backups. For hybrid backup configurations, once your onsite backup plan is in place and operational, we would configure your system to backup your data to our servers for added protection from loss.

 

For mission critical operations, in conjunction with hot or cold-site installations, we can assist with backup configurations that allow for immediate recovery in the event of a disaster or hardware failure.

 

Purchasing and Procurement Services

 

After many years in the industry, we have developed strong relationships with many hardware and software vendors and in some cases have partnered with or are resellers for various vendors. Those relationships, along with having many clients, allows us to buy in bulk and pass those savings along to you.

 

Once you are a client, you just tell us what you need and we’ll get it for you at the best price possible, deliver it, install it, and configure it for you.

 

 

Vendor Management

 

Having an IT firm handle your network is great until you have a problem with your internet service provider or other technology vendor. It is often the case you do not know the right questions to ask or may not be able to accurately describe to them the problem you are having. Once you are a Waltrex client, we will call them and advocate for you. Whether your internet is down or your copier is on the fritz, you just let us know and we will work with that vendor to get the problem resolved without wasting your time in the process.

 

Wireless and Mesh Networking

 

We can help you design everything from a small office Wi-Fi network to a multi-acre campus mesh network. Whether you need Wi-Fi access just down the hall, public Wi-Fi infrastructure, or need network connectivity for offices and structures miles apart, we can design and implement a solution to fit your needs.

Surveillance Services

 

We can help you design and implement an office or campus video surveillance system tailored to your specific needs. Whether you have a small office and need one camera or have a large, multi-structure office complex and need several cameras with motion activated recording, night-vision, and archiving, we have the technical expertise and experience to help.

 

Disaster Recovery Services

 

Disaster recovery does not have to be expensive or time consuming. With the appropriate plan in place, we can ensure your recovery costs are minimal and down-time is reduced.

 

We have built everything from small backup based recovery solutions to fully redundant hot-site systems, which allow you to continue operations at an alternate location immediately after a disaster occurs.

 

We can also assist with cold-site recovery options, which are less expensive than hot-site recovery and can get you back up and running within a day after a disaster occurs.

Antivirus Software and Management

 

We can provide central management of your antivirus protection for your entire office. Whether you already have an antivirus solution or choose one of our plans, we will ensure your antivirus software is up-to-date and scanning your systems accordingly.

 

We offer plans for various levels of protection and can provide solutions through multiple vendors.  All our plans are centrally managed so you don’t have to worry about updating or manual scans.

 

 

IT Security Services and System Evaluation

 

Knowing if your system is secure is the hard part. Business owners are often concerned with day-to-day operations and have little time to audit their systems for vulnerabilities or compliance.

 

We can audit your system for physical and network security issues including intrusion detection, protocol and software vulnerabilities, and computer misuse that can open holes in the integrity of your network.

 

We can also audit and monitor your user’s activity to help reduce intentional or accidental breaches in security.

 

We can perform penetration testing using various ethical hacking strategies to help identify holes in your system and advise you on the appropriate action to remedy the problem.